Warranty Terms and Conditions
KM Guarantee Summary – Sumitomo Tour – Plus
Sumitomo Rubber Australia imports Sumitomo brand tyres for passenger vehicles into Australia and is offering the following KM Guarantee for Sumitomo Tour Plus tyres.
- Sumitomo Tour-Plus * All Sizes
- 60,000km Guarantee
- Pro Rata Basis
When you purchase 4 or more Sumitomo Tour Plus tyres in one (1) transaction at any City Discount Tyres or Authorised Sumitomo Dealer, you will receive the 60,000km Guarantee.
WHAT IS COVERED BY THIS GUARANTEE
If your Tour Plus tyres fail to reach 60,000km of use before the tread wear reaches the minimum legal tread depth, this guarantee entitles you to a pro-rata discount upon replacement. For example: if you only reach 54,000km (90%) before the tyres are worn, we will contribute 10% of the price of the replacement tyre/s.
You need to maintain your tyres during this period by following the tyres maintenance schedule outlined to you by your retailer. It is required that you rotate, balance and align your tyres every 10,000km or 6 months (whichever comes first) in order for your guarantee to remain valid.
Please complete your online registration to ensure your Guarantee can be validated. Please go to the link below and complete the registration form for your Guarantee:
TERMS AND CONDITIONS
This Guarantee only applies to tyres from the Sumitomo Tour Plus range purchased and fitted at any City Discount Tyres or any Authorised Sumitomo Dealer. Locations can be found at www.sumitomotyres.com
Tyres will only be replaced with the identical model to which was originally purchased or will only be substituted with a tyre that supersedes the original tyre that was purchased where the identical model is no longer available. No monetary value will be offered in replacement of any tyres claimed.
Tyres are required to be rotated, balanced and aligned every 10,000km or 6 months – whichever comes first. The tyres must be fitted to the same vehicle for the life of the Guarantee.
Any tyre that has not been repaired in accordance with industry standards are not covered by this Guarantee.
You must use the tyres for the purpose for which they were made and intended and engineered for including not overloading or operating at speeds greater than recommended by the speed rating symbol on the tyre wall.
The tyres are not for commercial purposes or to be used in heavy off road terrain or racing. Tyres that have been damaged as a result of road hazard, wilful damage, vandalism or chemical degradation are not covered by this Guarantee.
Please retain and provide proof or purchase, service booklet and completed service invoices to claim the Guarantee. The Guarantee is deemed completed when the tyres have travelled 60,000km or if the tyres are more than 5 years old from the date of purchase whichever comes first. If the vehicle changes ownership the Guarantee is not transferable.
This Guarantee Does Not Cover the Following:
- Fitment of an incorrect tyre to a vehicle, including size and load capacity.
- Uneven wear due to mechanical fault, improper wheel balance, alignment and/or lack of service intervals completed
- Evidence of under/over inflation
- Abuse / Misuse
- Fitting and Balancing fee for replacement tyres
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. KM Guarantee is in addition to any other rights you may have under a law in relation to the goods and services provided.
- All Authorised Sumitomo Dealers.
- All City Discount Tyres, Ian Diffen City Discount Tyres and Marks & Wallings City Discount Tyres Franchisees and Licensees.
- Offer transferable between Authorised Sumitomo Dealers and City Discount Tyres outlets.